Privacy Policy - Storytella

Last Updated: May 17, 2026

At Storytella, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or subscribe to our newsletter.

Information We Collect

We collect information to provide a better shopping and reading experience. This includes:

Personal Identity & Contact Data: Name, billing address, shipping address, email address, and phone number. This is collected when you create an account, place an order, or sign up for our newsletter.
Transaction & Financial Data: Details about payments to and from you, and details of products you purchase from us. Note: We do not store credit card details on our servers; payments are processed securely via our third-party payment gateways (e.g., Stripe, PayPal).
Technical & Usage Data: Your IP address, browser type, operating system, pages viewed, time spent on the site, and other device diagnostic data.
Marketing & Communications Data: Your preferences in receiving marketing from us (via MailPoet) and your communication preferences.

How We Collect Your Data

We use different methods to collect data from and about you, including:

Direct Interactions: You give us your identity, contact, and financial data by filling in forms or corresponding with us by mail or email.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and similar technologies.
Third Parties: We may receive technical data from analytics providers (like Google Analytics) and payment processors.

How We Use Your Information

We only use your personal data when the law allows us to. Most commonly, we use your data to:

Fulfill Orders: Process and deliver your purchases, manage payments, and provide order updates.
Communicate: Respond to your inquiries, provide customer support, and send account-related updates.
Marketing (MailPoet): With your explicit consent, we send newsletter updates, blog post notifications, and promotional offers. You can opt out at any time via the “unsubscribe” link at the bottom of any email.
Improve Our Site: Monitor usage patterns to optimize our WordPress and WooCommerce performance, security, and user experience.

Disclosing Your Personal Data

We do not sell, rent, or trade your personal data. We only share your information with trusted third-party service providers who assist us in operating our business, including:

Payment Gateways: To securely process transactions.
Shipping & Fulfillment Partners: To deliver your custom physical products.
Email Marketing (MailPoet): To manage and deliver our newsletter and automated emails.
Hosting & Security Providers: To maintain the performance and safety of our self-hosted WordPress site.
Legal Authorities: If required by law, court order, or government regulation.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. WooCommerce uses cookies to keep track of cart data while you browse our store. You can set your browser to refuse all or some cookies, but please note that disabling cookies may cause some parts of the website (like the shopping cart) to function improperly.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorized way. We use SSL encryption across the entire website. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Legal Rights

Depending on your location (such as the EU under GDPR or California under CCPA), you have specific rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct any incomplete or inaccurate data.
Erasure (“Right to be Forgotten”): Request that we delete your personal data, subject to certain legal obligations (like tax and transaction record-keeping).
Object/Restrict: Object to or restrict the processing of your data.

To exercise any of these rights, please contact us at the email address provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.